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December 21, 2007

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roopa

I'm annoyed, too. I want to move back to NYC. I think I'm going to.

Therese

That's Canal Street in NOLA, right? I so am glad the Joy sign is still there.

Sorry about Aunt Nell. If you want, when you're up in NY, we can go see my 102 year-old Great Aunt Cathy. She's Scottish, not Irish, but she'll be happy to criticize you.

jew

I'm also sorry about your great aunt :(

And i vote it's a tie between the Dell computer, and the non-responders. I hate when people do that! But it might be kind of selfish... i'm like "I chose to think of you! You should be GREATFUL!!!" haha.

I have off Dec31-Jan4. Hit me up!

-J

Alison/Lilshametongue

Tying in with the Christmas/death/cancer trifecta, I think the worst thing is that every year, I realize more and more (in kind of a really sad and dismal, I-don't-even-really-enjoy-the-holiday-anymore way)...Christmas is really only fun, special and magical when you are a little kid. :(

Indeed, I highly suspect this may be one of the primary reasons why people have children. They want to vicariously relive the anticipation of advent calendars, et al, any way they can.

Latham

Sorry Co I do appreciate all of your effort for the photo’s I did not realize that they all had to be scanned, I forgot that this was before the digital camera age. For the record I do have a picture of Gulfloss as the background on my computer. I hope that you and the BF have a very Merry Christmas.

Latham

Sorry Co I do appreciate all of your effort for the photo’s I did not realize that they all had to be scanned, I forgot that this was before the digital camera age. For the record I do have a picture of Gulfloss as the background on my computer. I hope that you and the BF have a very Merry Christmas.

Kartek

Sorry to hear about your great aunt. And to top that off with so many annoyances. I hate when all the minor annoyances converge during the same time period. I'll have to vote for the Dell computer. Sorry to hear about that. Sometimes computers are just born a lemon...like my old Sony VAIO...Hal 9000.

Jules

I would like to vote for number %. I understand how time consuming that is! (And it was really cute how you demonstrated the dell button malfunction by numbering your issues the way you did. Made me smile.)

I hope you have a super holiday!

Caitlin

I think Iceland is one of my dream vacation destinations.

I definitely relate to you on the Myspace non-responder. My own cousin denied my friend request a few weeks ago!

Pia

Non responders really irk me. As do the super delayed ones. It is somewhat understandable through Myspace, but if you send an e-mail directly it really shouldn't take people a month to reply. And I know what it is to be super busy!

Thanks for the picture and for calling me a young lady!

Just Wonderin'

Not that you really care, but have you noticed how KLSU keeps saying that Common People is sung by Shatner and Ben Folds, when it's with Joe Jackson?

cokane

roopa, for real? we must discuss...in real life!

therese, right you are. please do lend me your aunt cathy.

jew, i know, right?

alison, i am SO with you on that! i've been thinking the exact same things about Christmas!

latham, no prob i was just being a cranky poo. maybe i'll see you while i'm home? that'd be cool. if not hope you & the little lady have a great Christmas too!

kartek, i think i'm returning the bum computer.

jules, thanks & Merry Christmas!

caitlin, OMG, rudeness!

pia, thanks for modeling for such a cool looking photo. we did doctor it slightly just so you'd show up more.

just wonderin', i haven't noticed that because if i am listening to KLSU and that song comes on, off goes the radio! haha


Amanda

Ohh, Kane. If you're referring to me not responding to the Iceland pics, I didn't get any? I checked hotmail (which I don't use)and didn't see anything. Use my firstname.lastname@gmail.com for the future.

I WILL BE ACQUITTED OF THESE ALLEGORIES AGAINST MY PERSONAL REPUTATION AND PREROGATIVES!

meanieT

I remember when you went to Iceland and I really wanted to go but couldn't. Thanks for always inviting me, even though I'm lame.
I'm really sorry about your aunt, Colleen.
Alison is partially right. When I put my baby on Santa's lap, I was so overjoyed that it almost made up for all those sleepless nights.

vl100butch

have a wonderful holiday...if y'all have the chance, head down the river road to see the bonfires...check nola.com or the advocate to find out exactly where....

larry@dell

I'm not sure if you've tried to contact my team yet or not (since someone posted the Consumerist article about us) but I wanted to offer my help with your Dell computer.

If everything is due to a virus that Norton isn't seeing or fixing then, unfortunately, the best plan is probably to reinstall everything again. If you have any questions on the best way to do this so the virus doesn't come back just let me know.

From some of the problems you describe I'm not sure if the virus is the only problem or not. If you can let me know all the things it is (not) doing that will help me figure out what is needed to get things working again.

Larry
Dell Customer Advocate

Jack

Blah, blah, blah... I'm only now barely getting over "station babies".

T

Geez, nobody has anything good to say about Dell anymore, huh?

the bf

Larry-

What is Dell not doing? That's an easy one....Dell is not making a quality computer. Not to mention the fact that it took 45 minutes of my time to get directions on how to return the computer as well as having to assure the "Customer Service" agent 4 separate times that I did not want to take advantage of any "deals" I was being offered in order to keep the computer. They need to learn that people mean what they say when they have decided to return an item and do not need to be coerced into keeping the computer. Sometimes "no" is an ok answer to accept. After owning an Apple for 4 months now, I can tell you, Larry, that I will never own anything but an Apple for the rest of my life. I would have never said that about a Dell after 4 months or 4 years of owning one. I think Dell should take some lessons from Apple on many different things including customer service as well as building quality machines.

the bf

Oh, one last thing, Larry. The fact that Dell sold us a computer on a student plan and at no time mentioned that the computer did not come with Microsoft Office (a student would NEVER need that.....NEVER)which led us to believe that it was included really pissed us off when it arrived without the Office Suite.

Fuck

ing

Chintz!

Lame, Larry....LAME!!!!

larry@dell

I will forward your feedback about how you feel about the service you got. Feedback from customers is how Dell learns where it needs to improve, and I can honestly say I have seen changes made here based on customer feedback (e.g., 5 years ago the phone system for calling support was much worse that it is now; customer feedback got that changed, and I know more changes are being planned).

As for your other complaint, when a customer orders a computer from Dell, whether by phone or through the website, it will specifically list third party software such as MS Office if it is part of the order. Not everyone needs to have the system ordered with Office (i.e., site license, not required, etc) which is why it is an option for the customer to select. To the best of my knowledge all Dell computers have the option of having MS Office included (with the possible exception of the systems shipped with Ubuntu linux) but by default it is not selected.

If you still have the computer and need my help with anything on it just let me know.

Larry
Dell Customer Advocate

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